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FAQ's

 

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Do I need to order my cupcakes in advance?

Not at all! We are happy to serve walk-in customers.  Only Special Order Cupcakes need to be placed in advance.  If you will be needing more than 2 dozen assorted or if you are wanting 6 - 12+ cupcakes in only one or two particular flavors, it is recommended that you place your order in advance so that we can be sure we have enough product to accommodate you. We bake from scratch every morning - we don't freeze our cupcakes (with the exception of gluten free and vegan), so we generally bake enough to fill the orders and to accommodate walk-in customers. For our store location and hours, please click here.


Can I phone in an order for pick-up?

Of course! The best way to contact us is by phone, although 24 hours’ notice is required. We are not currently accepting email orders just yet. Flavors are subject to the flavors offered on the date you are picking up. Groupon & Clear Channel Radio orders should be pre-ordered at least one day in advance no later than 5:00 p.m. the day prior to your pickup, and are also subject to the flavors available on the date you are picking up.

 

What items are available by Special Order only, and what is meant by “Special Order”?

A Special Order is considered to be anything other than our daily menu of flavors. If you are needing cupcakes in a particular color(s), you can place your order by 5:00 p.m. the day prior to your pickup date - flavors are subject to the menu on the date of your pickup. However, if you require Specialty Cupcakes in a particular theme/flavor/design, please place your order at least one to two weeks in advance so that we can better accommodate you. Likewise, if you are wanting an off-menu flavor, advanced notice of at least 24 hours is required, and a minimum order of one dozen per flavor would apply. Groupon orders are also considered 'special', though the flavors are subject to the menu available on the date of pickup and are limited to an assortment (one of each 12 flavors).

 

Gluten Free cupcakes are also available by Special Order, except on Saturdays when we offer a modest variety for those wanting individual cupcakes. For GF Special Orders other days of the week, a minimum order of 1/2 dozen per flavor applies.  


Do you accept call-ahead orders for same day pick-up?

Because we receive a large volume of order requests and bake from scratch (we never freeze our cupcakes), we request that all call-ahead orders be placed at least 24 hours in advance. However, please know you may always come into the shop during our regular business hours and purchase cupcakes as a walk-in customer. If you will be needing more than 2 dozen assorted or if you are wanting 6 - 12+ cupcakes in only one or two particular flavors, it is recommended that you place your order in advance so that we can be sure we have enough product to accommodate you, as well as our other customers.


Will I need to wait in line if I have pre-ordered?

Not at all! If you placed a pre-order, you can walk into the store and any of our employees will be happy to assist you!


Can I order a flavor that is not available on the day of the week I will be picking up my cupcakes?

Unfortunately, we are only able to offer the selection of flavors available on the day of your order. We can accommodate off-menu flavors, though a minimum order of one dozen per flavor applies, and we do make exceptions for large catering orders. Please contact us for more information.


How much lead time is required to place an order for a Specialty Cake or Wedding Cake?

It is recommended that you provide at least one week's notice for simpler cakes, but a minimum of two week's notice is recommended. For extreme cakes (i.e. wedding cakes, 3-D cakes, sculpted cakes), we urge you to give us as much advance notice as possible so that we can order any necessary materials for your design and plan accordingly. The months of April - May are particularly busier due to graduations, birthdays, and holy communions, so it is recommended you place your order a minimum of 3 weeks to one month in advance during these months.


PRODUCTS


Does Caked only serve cupcakes?

Not at all! Although our menu includes over 60 flavors of cupcakes, we regularly add exciting new flavors. We also create amazing Specialty Cakes for all occasions, in addition to serving cookies, lemon bars, fresh fruit tarts and other desserts, including some seasonal delicacies such as pies and cheesecakes.


DELIVERY, PACKAGING, & SHIPPING


Does Caked deliver?

 

Does Caked offer special packaging or do anything special for birthdays?

We absolutely do!  We believe that a box of cupcakes – or even a single boxed cupcake – makes the perfect gift for any occasion.  We also sell candles for .50 each, and can adorn your box with fine ribbon and a hand-made bow for an additional $1.50. We sell Chubby gift packs that include a beautifully decorated box and an old fashioned bottle of milk, tucked inside a pretty bag - all adorned with matching bows! , We also sell disposable cupcake tiers and ribbon kits for your convenience (subject to availability).


Does Caked offer shipping?

We are currently looking into this and hope to offer shipping very soon. 


CATERING


Does Caked cater for weddings, baby showers and other events?

Yes! We offer free consultations for weddings, anniversaries, baby showers, and other special events. For information, please contact us by email or by phone to arrange for a consultation.


Can you put my company logo on a cupcake?

Yes! With two weeks’ notice and an additional $5 per dozen for the logo, we can have a custom stamp made to decorate cupcakes for your company event.


 


Get Caked! (505) 899-3018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9401-A Golf Course Rd NW • Albuquerque, NM  87114
(505) 899-3018 • kerry@bittersweetsnm.com